This role commands a telehealth hub built to drive psychiatry and psychology visits across skilled nursing facilities without bedside chaos.
SNF telehealth scale with small-team pressure
Company materials and public business profiles document Executive Mental Health at $8 million in annual revenue, with a reported workforce of 50 to 100 people. Coverage spans more than 250 skilled nursing facilities in California and Nevada, with more than 60% of consultations running through telehealth. This footprint dictates the role’s mandate: a small labor base sustains a wide facility network. The operating model depends on standardized remote workflows, strict HIPAA discipline, and frontline staff who absorb the friction that keeps partner facilities, clinicians, and CMS-linked care plans on schedule.
Daily control of remote geriatric visit flow
This role commands the handoff between facility staff, elderly patients, and behavioral health clinicians. The successful candidate owns visit readiness, Doxy session execution, schedule integrity, documentation accuracy, and real-time escalation when a patient is not prepared, a device fails, or a visit risks falling out of compliance. The work is contained, but accountability sits in throughput, timing, and error prevention all shift.
What the telehealth concierge must deliver each shift
- Visit Throughput: Execute daily telehealth schedules across skilled nursing facilities, confirm patient readiness, and prevent missed or delayed psychiatry and psychology visits.
- Live Tech Triage: Isolate Doxy access issues, device failures, audio or video breakdowns, and connection errors while keeping clinicians and facility contacts aligned in real time.
- HIPAA Documentation: Document visit status, handoffs, barriers, and follow-up actions with the accuracy needed to protect HIPAA workflows and support compliant care-plan continuity.
- Escalation Control: Absorb frontline disruption, escalate unresolved scheduling or patient-flow problems fast, and contain operational fallout before it reaches clinicians or partner facilities.
Screen-based clinical support baseline
- Medical Assistant Foundation: At least 24 months of Medical Assistant or comparable clinical support experience in a healthcare setting with direct exposure to patient coordination and documentation.
- Telehealth Systems Readiness: Proven comfort with video visit platforms, calendar control, EMR or clinical documentation systems, and live troubleshooting during active patient encounters.
- Geriatric Workflow Discipline: Ability to work with elderly patients, skilled nursing facility staff, and behavioral health clinicians while enforcing privacy, timing, and follow-through under daily volume pressure.
Los Angeles pay context for contained clinical work
For Los Angeles, this pay band sits in the range many Medical Assistants accept when trading commute strain and floor exposure for a controlled clinical support environment. The value is highest for candidates who want stable full-time hours and remote behavioral-health operations experience rather than bedside variety.
- Base Salary Range: $45,000 – $55,000 USD / Year
- Work Pattern: Full-time structure with a contained remote workflow that reduces physical clinic strain and daily commute loss.
- Career Signal: This role builds direct resume proof for future Telehealth Coordinator, Remote Care Coordinator, or Behavioral Health Operations Assistant roles.
Before you apply check the operating constraints
- The Physical Presence Directive
- Location: Los Angeles, CA. Status: On-site at the Los Angeles office. This role does not qualify as remote.
- Relocation Posture
- Relocation support is not funded. A clinical services platform built on tight operating discipline hires local or self-funded movers rather than absorbing relocation cost.
- The Candidate This Role Is Built For
- This role fits a Medical Assistant in a stabilization phase who wants safer, more predictable clinical support work and accepts that the pressure shifts from bedside chaos to schedule, tech, and documentation control.
Green Flags
- Advantage: Telehealth Resume Equity: Eighteen months here provides a clear operations credential in remote geriatric behavioral-health support, including HIPAA workflow control and live telehealth troubleshooting.
- Advantage: Safer Work Setting: The environment removes the physical volatility of floor work, which materially lowers exposure to unsafe staffing conditions and in-person overload.
Red Flags
- Warning Sign: Catch-All Throughput Pressure: With more than 250 facilities supported by a small team, this role absorbs real-time failures across scheduling and tech access. The strain is constant.
- Warning Sign: Remote Expectation Mismatch: The title signals telehealth flexibility, but the role is on-site in Los Angeles. Candidates seeking home-based autonomy should treat this as a direct mismatch.
